What a mess of a bill I just received. I requested the $49 cap plan for 04xxxxxx76 and the $15 extra handset payment for the iphone 4 32GB over 24 months. I preordered the SIM which I have received. I have not received the iphone yet. Also, later, I ordered the iPhone 4 16GB on a $29 plan with a $20/month handset payment over 24 months for phone number 04xxxxxx43.
The bill I just received (would email a copy but your software doesn't allow any attachments) is both confusing and wrong.
It shouldn't have been activated yet because I have yet to received either iphone. I suspect that you haven't planned on sending me a second iphone for the 04xxxxxx43 and you have probably sent a 16GB for 04xxxxxx76 when and if I ever receive it. So the amounts attached to each phone should be $19 cap, and how can their be a non-eligible component of $17.44 before GST? when your bill said up to $70 ($63.64 ex GST) should be included as part of the cap?
The two phones were out of 'contract' in March 2010 so there shouldn't be a problem there.
So I need a new bill with 2x$19 caps and no excess charges (okay maybe the $4.24 ex GST on 04xxxxxx76).
Hopefully as I requested the 32GB iPhone 4 ages ago I should be receiving it soon.
Hopefully the second iPhone 4 16GB (can it come in white your web site didn't make this an option and I can see why - apparently Apple can't get the colours right) and the second micro-sim are also on their way - but somehow I doubt it, as you couldn't have messed this bill up more if you had deliberately tried!
It hasn't been a month since ordering the phones (I ordered both phones Sunday 1 August) so how come I am paying $49 cap plan for last month anyway?
Also your web site offers 2 months free access fee also there was an older offer for June 2010 where by phone one of your consultants offered $10 less a month on a handset cost as I had been an ongoing customer and intended to renew for 24 months. Another customer service officer called me when I was busy at work, and I asked that he phone again a couple of hours later at lunch time - this didn't happen and no one contacted me back since.
So - hopefully you are sending me a 32GB iPhone4 (Black) a 16GB iPhone4 (White if possible) and a micro-sim for 04xxxxxx43, as I already have one hopefully it is for 04xxxxxx76 - just to help you - the sim is an Optus USIM 32 1xxxx xxxxx 6 OT post paid..
Hopefully the current bill will be reissued for a total of 19+19 (inc GST)
Future bills will include only a $15 and $20 handset charges, only when the phones are received, for 2 months. This will revert to $49+$15 (for 04xxxxxx76) and extra data charges if the cap is exceeded, and $29+$20 (for 04xxxxxx43), for a total of $113/month for a further 22 months.
Hopefully the two phones will arrive at my work Monday 9th August, but somehow I doubt it.
I think it would be reasonable for you to offer me either a free upgrade to a $59 plan from a $49 but charging $49/month or taking $10/month off the additional handset price per month (a previous phone offer made in June 2010 by a phone representative).
Your move.
Oh, while this is in question, and I should have a bill of either $38 or maybe $42.24 (under the old $19/month $50 cap each inc GST plans). This is due 18 Aug 2010 I intend to pay the $38 by that date, but of course things may become so messy that I might inadvertently forget to pay by that date. I hope you can understand.
filename: OptusbillcockupAug2010.rtf
other:
Customer Relations Group,
PO Box 306,
Salisbury South, SA 5106
Sent via email/web post
Enquiry Number is: 1-227042990 11/8/10
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