18 Oct 2010.
Apparently the email to Paul O'Sullivan sent last week - did the trick. I talked to Nathan (different Nathan) this one from Customer Relations. For the first time I have been contacted by someone who was aware of the whole story.
This may be the end of my saga.
Here's hoping....
Otherwise Telstra's extra data plan expires 31 October.
Is this something that is inherent in being a telecommunications company? I've have negative customer service interactions with all I've dealt with (Verizon, Earthlink, and Comcast) and everyone else I know has similar stories, with just the name of the provider (sometimes changing: Sprint, T-Mobile, etc.). Why is that?
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